Legal

1. Introduction

At On-Mart Bay, customer satisfaction is our top priority. If you’re not completely satisfied with a purchase, we offer a money-back guarantee under certain conditions. This Money Back Policy outlines the terms under which refunds are granted and how you can request one.

2. Eligibility for a Refund

To qualify for a refund, the following conditions must be met:

• Return Window: Refund requests must be made within 30 days of the purchase date.
• Product Condition: The item must be returned in its original condition, unused, and with all packaging, tags, and accessories intact. Products that are damaged or show signs of use may not be eligible for a full refund.
• Proof of Purchase: A valid proof of purchase, such as an order number or receipt, must be provided.

3. Non-Refundable Items

Certain items are not eligible for a refund, including but not limited to:

• Perishable Goods: Items such as food, flowers, or other perishables.
• Personalized Items: Custom-made or personalized products.
• Digital Goods: Non-tangible goods like digital downloads, gift cards, or software.
• Sale Items: Items purchased during clearance or special promotions, unless otherwise stated.

4. How to Request a Refund

To request a refund, follow these steps:

1. Access Your Order: Log in to your On-Mart Bay account and go to the “My Orders” section.
2. Click “Get Support”: Find the order you wish to return, and click on the “Get Support” button next to it.
3. Submit Your Request: Fill out the required details and select the option to request a refund. Make sure to provide any additional information that might help our team process your request quickly.
4. Processing Time: Our support team will review your request and provide further instructions via email. Once your request is approved, return instructions will be provided, and your refund will be processed within 7-14 business days after we receive the item.

If you encounter any issues or need further assistance, please contact our support team at [email protected].

5. Refund Method

Refunds will be issued using the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

6. Return Shipping Costs

• Defective or Incorrect Items: If the return is due to our error (e.g., you received a defective or incorrect item), we will cover the return shipping costs.
• Change of Mind: If you are returning an item due to a change of mind, you will be responsible for covering the return shipping costs.

7. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the same steps as a refund request. Once we receive and approve the returned item, we will process the exchange, subject to availability.

8. Disputes

If you are unsatisfied with the resolution of your refund request, you may escalate the issue by contacting our support team. We are committed to resolving any disputes fairly and promptly.

9. Policy Updates

We may update this Money Back Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. Please review this policy periodically to stay informed of any changes.

10. Contact Us

If you have any questions or need assistance with a refund, please contact us at [email protected] or through the “Get Support” feature on your order page.