RETURN POLICY

RETURN POLICY
Last updated April 21, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
E-Buy Zambia
Attn: Returns

RMA #

10509 OFF MANCHINCHI ROAD  

Olympia T/Ship  

Lusaka, Lusaka 10101  

Zambia  

Return shipping charges will be paid or reimbursed by us. 

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS  
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.   

      
QUESTIONS
If you have any questions concerning our return policy, please contact us at:+260975653475 [email protected]